Privacy Policy

Privacy Policy

This website is owned and operated by SAFELOCK SYSTEMS LTD, (Company number 1915898) a company registered in England and Wales, operating from 342 West Barnes Lane, Motspur Park, Surrey, KT3 6NB.

Our data protection officers can be contacted on +44 (0)20 8949 1005, or emailed at

This policy explains how our company uses the personal information we collect from you when you use our website. If you place an order with us, it works in conjunction with our standard terms and conditions for the supply of goods which are available here.

By using, registering with, and placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

The data we collect

If you register with us and place an order, we collect personal identification information such as your name, address, email address, telephone number, and any other information you provide on our registration or order forms.

How we collect your data

You directly provide us with most of the data we collect. We collect data when you:

  • Register on our website and place an order for any of our products or services
  • Contact us by phone to make an enquiry or place an order
  • Use or view our website via your browser’s cookies

We may also receive your data indirectly from:

  • A sales referral from our suppliers or customers

How we will use your data

We collect your data so that we can:

  • Process your order and manage your account
  • Improve our website and your browsing experience
  • Respond to any enquiries you make about our website, products and services
  • Contact you with information relating to your order such as delivery notification and invoices
  • Contact you with information about products and services that may be of interest to you
  • Fulfil our legal and financial reporting obligations, which may include disclosure to authorities

When we process your order, we will send your data to our suppliers such as courier companies, payment gateway companies, and financial partners for the purpose of fulfilling your order and to prevent fraudulent purchases. We require that all our suppliers operate a strict privacy policy, and suppliers do not use your data for any other purpose.

We do not sell your personal data to third parties.

How we store your data

When you register or place an order with us, we use SSL technology to encrypt the transmission of data. When collected, we store your data on our secure servers protected by firewalls located at our operating office and on the secure servers of our website content management system. Your data is also stored on paper in secured locations. Whilst we take every reasonable and industry-standard precaution, we cannot fully guarantee the security of your data.

We will keep your personal data for as long as we have a lawful basis for processing it, which in practical terms, means for 7 years from the date of your order, so that we can comply with financial reporting law. Once we have no lawful basis for processing your data, we will destroy paper copies and permanently delete electronic records.

Secure payments

We do not collect or store your payment card information. Our payments service provider is Sage Pay, who provide a secure payment gateway (Level 1 PCS DSS). Sage Pay uses a range of secure methods such as fraud screening, I.P. address blocking and 3D secure Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.


We would like to occasionally send you information about our products and services that we think may be of interest to you. When placing an order, you can reject marketing communications, or if you consent, you may remove your consent at any time. We will provide details about unsubscribing and withdrawing your consent in any marketing communication we provide.

Your data protection rights?

You have the following rights regarding the personal data that we hold about you:

  • The right to access the data our company holds about you
  • The right to correct and complete the data our company holds about you
  • The request to request that we erase your data if you believe we have no lawful basis for processing it
  • The right to restrict or object to the processing of your data under certain conditions
  • The right to request that we transfer your data to another organisation under certain circumstances

If you make a request to us under any of the above rights, we will respond within one month. You may contact us using the details provided at the top of this page. If you have any concerns you can also raise a query with the Information Commissioner’s Office


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information automatically through cookies or similar technology.

How we use cookies

We use cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in, and save the contents of your basket.
  • Understanding how you use our website so that we can improve the website

The types of cookies we use

The table below outlines the type of cookies we use, what information is collected, and how we use the information.


Cookie type Cookie file name Cookie purpose Information collected
Essential site cookies Various Site cookies are essential to the operation of this website. They are usually set when you first visit the site, and are deleted when you close your browser. If blocked, the site will not operate correctly. N/A
CMS (Content management system) Various Cookies are set by our CMS/Blog system when you first visit the site and are not used by SAFELOCK SYSTEMS LTD. These cookies are usually deleted when you close your browser N/A
Google analytics _utma
These cookies are used to collect information about how visitors user our site. The information is used to compile reports the help us to improve the site. The information is collected in an anonymous form. Number of visits to the site
How you arrived at the siteWhich pages you visited
Site Cookie Acceptance cookietab-last-shown-time
These cookies are used to record if a user has accepted the use of cookies on our website N/A


How to manage cookies

You can set your web browser not to accept cookies, for further information on this please visit Blocking cookies may prevent our website from operating properly.

Privacy policies of other websites

Our website contains links to other websites. Our privacy policy applies only to our website, and so if you follow a link to another website, you should read their privacy policy.

Changes to our privacy policy

We periodically review our privacy policy and place updates on this page. The last update was on 2nd June 2020.